it helpdesk software: : Salvation Army consolidates helpdesk data (blog)

Salvation Army consolidates helpdesk data

Angelica Mari, Computing, Tuesday 11 November 2008 at 16:59: ... has rolled out a new helpdesk system to improve the productivity of its IT staff. The new software ... , ranging from hardware and software queries to support requests, we needed a solution that would [more...]

Date: 2008-11-11 19:04:34

Blog posts (159) | Videos (72)

The role of Service Desk in ITIL

With ITIL gaining popularity in the US especially in the last 2-3 years, ... . It is surprising to see a lot of helpdesk managers starting out with a search for a basic ticketing system ... software. Feel free to evaluate any ServiceDesk software that suits your needs but remember [more...]

Date: 2009-01-12 23:58:36

Pair Programming: a learning method for legacy code (or new team members)

Pair Programming (XP) adds quality to the final result: feature done and quality max.What happen when a new member enters the team? ... move to a brand new project? The existing helpdesk team adopt the new baby to let him live long ... the software development process. You quickly learn to talk at may different levels-this code here [more...]

Date: 2009-01-06 12:43:33

Open Letter: Why you should sponsor Cerb4 development.

We’ve strived to make your evaluation as painless as possible: no time limits, all the source code, ... . Occasionally we’ll talk to someone who loves the system but has fewer than three helpdesk workers ... , especially if you’re in an established company that routinely pays for software expenses when there’ [more...]

Date: 2008-10-30 00:22:40

The need for speed

I'm having problems with speed, which are really reducing the use of an otherwise great program ... workstations, 8 Servers, 36 printers, 35 Network, 86 others, 1796 software It takes 15-20 seconds to change sections except for Helpdesk and reporting which takes 3 secs. Small sections [more...]

Date: 2008-11-20 14:35:00

Analysis With Winning Solutions System

(Without the need to analyze, in the given signal Direct Show this thread each day for all pair) Software Analysis / Prediction Forex using WSS V.9 ... live chat, telephone or helpdesk. How easy or analyze fundamental news:) Free data feeds to MT4 Klik [more...]

Date: 2008-11-11 08:20:31

List of Free Operating Systems: Download Now!

There are an increasing number of equipment manufacturers and technology groups that provide operating systems (OS) ... , some of these companies offer helpdesk and support contracts, which can be bought at a reasonable price ... business software that only supports DOS Supporting embedded DOS systems, such as a computerized [more...]

Date: 2009-01-11 23:26:15

Apple now has more cash than Microsoft

This is a new Apple shop opening in Siem Reap on Sivatha Boulevard. Siem Reap already has one authorised Apple reseller, called iONE (also on Sivatha) ... --hey, I no longer have an IT helpdesk! I've always been a PC user until I moved to Cambodia, simply ... software available for the Mac. This is especially the case in Cambodia, where you can get pirated [more...]

Date: 2008-10-27 08:48:00

Where do I find stuff?

If you’re new to k12 online and aren’t sure where to find stuff, let me see if I can help. First of all, there is a lot of stuff on this site ... . The firstTimers link will take you to our helpdesk site which will answer many ... conference is presentations is by using free podcatcher software like iTunes. To facilitate [more...]

Date: 2008-10-20 04:51:55

Innovation: It's in the Genes

This Google logo, initially created to celebrate the 50th Anniversary of Understanding DNA, ... a record number of helpdesk tickets to flood its "war room" given the size of the deployment ... or software to maintain, SynthaSite has relied on Google Apps to help them scale their business [more...]

Date: 2008-11-26 14:18:54

HP, Vista and Microsoft: cracks in the alliance?

hp furious at Microsoft as Vista helpdesk is overrun with complaints ... from Jim Allchin, then co-president of the software giant’s platforms and services division. This followed an equally vitriolic email to Steve Balmer from hp CEO Mark Hurd complaining hp’s helpdesk [more...]

Date: 2008-11-26 11:24:50

We’re Currently Experiencing Technical Problems

Filed under: Vegetables, Mexican, London life — ros @ 2:20 pm That has got to be the understatement of the year and, to be honest, ... , there are two helpdesk people, sitting, shaking, and possibly crying underneath their desks. I have given ... , no photo software and my camera card reader got lost somewhere in my move) things are pretty sweet in West [more...]

Date: 2008-10-21 13:20:26

explorer wont launch spiceworks help

I have installed software successfully but when I tried to load it using firefox had problems ... or Helpdesk. Technical Information (for support personnel) Error Code 11004: Host not found [more...]

Date: 2008-11-27 20:09:34

Job Hunt

I’m out on the prowl for a new job again. After having my pay cut by 10%, my current position on a helpdesk just no longer holds any interest for me. I’m looking to change ... as a software developer of some sorts. I’ve got something lined up that may pan out well. I’m just working [more...]

Date: 2008-12-09 19:38:35

Screencasting triumph

I attended an American Association of Law Libraries webinar on screencasting and podcasting this week ... in our environment is: viable - the technology piece does not create a bunch of calls to our helpdesk ... these pieces and offer other objects using this tech cost effective - using the free software piece [more...]

Date: 2008-11-13 19:11:16

UltraVNC

Publisher’s description of UltraVNC : UltraVNC is a powerful, easy to use and free software that can display the screen of another computer ( ... , you can quickly access your customer’s computers from anywhere in the world and resolve helpdesk issues remotely! With addons like SingleClick your customers don’t even have to pre-install software or [more...]

Date: 2009-01-03 10:19:01

Using Exact Online for your personal financial administration

Many of us will probably track and categorize their personal finances in some way. I've never done it...until today ... with Exact Online (Software as a Service) and experience how (if) it can be marketed to keep track ... Online helpdesk for an additional administration. Got an answer within 15 minutes: administration [more...]

Date: 2008-12-22 21:01:00

Oneeko

Program name: Oneeko Version: 1.0 Release date: 09/19/2008 Description: Oneeko features a completely different approach to screen sharing ... software or browser add-on. Fully integrated with Skype. Free. Type: Freeware Release type ... : Business::Helpdesk & Remote PC Categories: Business & Finance :: WebConferencing,Business & [more...]

Date: 2008-11-12 20:05:59

Working remote

All people who have done helpdesk work or another support job in the IT area do know the problem by heart: ... software. But according to our experience such software usually just works if you don’t need it or even [more...]

Date: 2009-01-07 14:55:53

Helpdesk Support PricewaterhouseCoopers

Helpdesk Support PricewaterhouseCoopers October 31st, ... of: Helpdesk Support (GTS - 0810) All candidate should have: - Bachelor degree in Management ... Support: 1.Computer Hardware and software literacy 2.Familiarity with networking connectivity [more...]

Date: 2008-11-01 04:35:04

Interview with Dheeraj Mahtani, Faronics -- E-Learning Innovators Interview Series

Welcome to an interview with Dheeraj Mahtani of Faronics, developers of Insight, ... is a software company that specializes in delivering system control solutions to the education ... product that eliminates IT helpdesk requests by making computer configurations indestructible [more...]

Date: 2008-12-02 22:27:00

RE: Workflow Rules for items in Queue

Would it be somehow possible to send an email to an owner of a Case that the email was regarding? (as long as it was tracked by a token) ... Wittemann, CRM MVP http://icu-mscrm.blogspot.com "CIO-RKA" wrote: The software should allow us to create workflow items on Queues. We use the system for our IT helpdesk and we need [more...]

Date: 2008-11-06 15:00:01

Good Free Web Hosting Site That Has Good Features

Had it for a while, and just wanted to share it with you guys ... such as: Drupal, Geeklog, Joomla, Xoops, WordPress, b2evolution, Support Logic Helpdesk, phpBB2, SMF, OS ... and more. To see full list of available installations click here. Website Builder Software Our hosting [more...]

Date: 2008-12-18 18:26:56

PT.ASTRA GRAPHIA INFORMATION TECHNOLOGY; 2 LOWONGAN KERJA TERBARU

Latest info job career vacancy opportunity.Informasi lowongan lamaran peluang kerja, karir, pekerjaan terbaru : ... and one of Indonesia’s leading system integrators, offering hardware, software and IT services.We have domain ... management.We need a high forte candidate to fill a position of : Helpdesk Analyst JOB DESCRIPTIONS [more...]

Date: 2008-12-01 00:57:00

Vacancy at PT.ASTRA GRAPHIA INFORMATION TECHNOLOGY

.fullpost{display:inline;}PT Astra Graphia Information Technology (Agit) ... , software and IT services. We have domain, expertise and solutions for the automotive industry ... a position of : Helpdesk Analyst JOB DESCRIPTIONS: - Problem & Change Solving / Escalation - User Support [more...]

Date: 2008-12-01 07:40:00

Vacancy at PT Astra Graphia Information Technology (Agit)

Date: 2009-01-07 17:33:00

Hosted Configuration Protocol (DHCP) Provider, Nominum, Unveils New Products

Redwood City, California - Web Hosting News - November 7, 2008 - Hosted configuration protocol (DHCP) ... through paid subscriber services Reduce cost of helpdesk calls from users victimized by Internet threats ... Redirection) Service Delivery Module is a new add-on software module for the Vantio Base Server [more...]

Date: 2008-11-07 15:58:20

PT.ASTRA GRAPHIA INFORMATION TECHNOLOGY; LOWONGAN KERJA S1

Latest info job career vacancy opportunity.Informasi lowongan lamaran peluang kerja, karir, pekerjaan terbaru : ... and one of Indonesia’s leading system integrators, offering hardware, software and IT services. We have domain ... management.We need a high forte candidate to fill a position of :Helpdesk Analyst JOB DESCRIPTIONS:- Problem [more...]

Date: 2009-01-06 22:21:00

Hosted Configuration Protocol (DHCP) Provider, Nominum, Unveils New Products

Redwood City, California - (The Hosting News) - November 7, 2008 - Hosted configuration protocol (DHCP) ... through paid subscriber services Reduce cost of helpdesk calls from users victimized by Internet ... Domain Redirection) Service Delivery Module is a new add-on software module for the Vantio Base [more...]

Date: 2008-11-07 13:33:04

Hosted Configuration Protocol (DHCP) Provider, Nominum, Unveils New Products

Date: 2008-11-07 13:33:04

Milestones of Agriya in 2008

It’s time to celebrate the New Year with great fervor ... in the software field and stand ahead of our competitors. We launched many products in the past year ... through our helpdesk at their convenient time, even when they are half the world away. We constantly [more...]

Date: 2008-12-31 11:38:03

free bonus to try!!

You read right – thay giving you the greatest offer imaginable ... these easy steps: Download the free, easy to install software. Open a Real Account Register a valid Credit Card (Visa or Mastercard) E-mail our 24/7 Helpdesk and claim your $10 It’ [more...]

Date: 2008-11-23 12:37:00

Staff For Helpdesk

Hello, We need Staff for our Freelance Site who can provide Customer Service. We have all Help Desk Software Installed. All you have to do it answers/reply to the Tickets. Would be better [more...]

Date: 2008-11-27 16:14:43

Network management for Free includes Helpdesk

So far this just works; I am very impressed with the amount of information it gathers without asking a ton of questions ... Monitoring Software for Network Management Spiceworks - The Free IT Desktop My home network IT management toolSpiceworks Video Link to my network helpdesk video:9675/helpdeskSpiceworks - View Workstations [more...]

Date: 2008-12-06 22:29:56

Getting Started in IT: Desktop Support Role

In a previous article I discussed some of the various roles that are common in what I consider the "technical" IT world ... that I consider Desktop Support to be helpdesk level support, and not those who design or architect a company’ ... out your computer issues. Not only should you have software knowledge of the current operating systems [more...]

Date: 2008-11-13 13:00:56

bestinformed 4.7.0.3

An easy way for office and helpdesk messaging in local area network and internet. Infoband is a compact ticker to deliver news to the desktop.… software tags: ticker internet information server client winpopup [more...]

Date: 2008-12-15 13:29:11

How do email addresses end up on spam lists?

Every day, millions of people receive dozens of unsolicited commercial emails, known popularly as “spam ... that they are forced to switch email addresses. This leads many email users to submit helpdesk requests to email ... the most emails when an address was placed visibly on a public Web site. Spammers use software [more...]

Date: 2008-10-24 15:07:20

Rethinking Tools - Part 4: Switching to Autotask

As part of our year-end procedure, we are re-evaluating what we sell, who we partner with, and which tools we use ... in our space was ConnectWise.In a previous life, I was the Site Manager for PC Software Support at HP's ... and contracts. Along with that, I managed the backup tape rotations, the Unix (HP-UX) helpdesk [more...]

Date: 2008-12-31 13:13:00

Using the Knowledgebase to share resources the way you want [Part 1]

If you’ve been using Cerb4 for a while, you know there’s more to it than just sharing e-mail responsibilities; the software prides itself on being a suite of collaboration tools. And while most ... of informative “articles” your workers create inside the Helpdesk, as a way to keep “documentation” relevant [more...]

Date: 2008-11-13 07:07:51

PT Istidata Indopacific Solution Centre

We are the Leading Services Company in Indonesia which specialized in Human Resources, System Support, After Sales, Network, Maintenance, Helpdesk and Project Based Services. Today, We are expanding our another Project Based spreading ... /Languages or equivalent. * Required skill(s): Hardware &amp; Software Support. * Preferred skill [more...]

Date: 2008-11-17 17:23:27

Open Source is everywhere!

A colleague of mine is very frustrated with his campus IT people just now ... of their security-related helpdesk tickets relate to security problems on Windows Server instances. Go figure. It’s been contended before, and I agree, that open source software is inherently more secure [more...]

Date: 2008-11-06 20:06:59

Nokia Release 4 CS Core Engineers

Nokia Release 4 CS Core Engineers No Comments By admin on Tuesday, December 23, 2008 Filed Under: Career ... to do scratch install of MSS/MGW/CDS software o Network expansion activities. o SW maintenance ... within own competence area. o Participates in fault management and/or help-desk activities. (Helpdesk [more...]

Date: 2008-12-23 09:51:35

WORKetc enters arena of ‘Business management services’

WORKetc is a small business software suite that helps a business,its employees,contractors,customers and suppliers to work together more efficiently including tools such as billing,helpdesk,lead management and sales pipeline,shared calendars,project management,tasks and reporting [more...]

Date: 2008-11-14 15:51:19

eGain Knowledge Management Integration Achieves HP OpenView Certification

MOUNTAIN VIEW, CA September 3, 2004 — eGain Communications Corp. (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand ... , as the call and incident are closed. Independent of incidents, the integration also enables helpdesk [more...]

Date: 2008-10-29 00:09:17

So you want to work for government?

You should read this post and thread first: - The head of IT has been in government for 27+ years ... there. To install software requires you to have an exception form filed. Another round of 4 signatures in my department, one from security, one from the helpdesk and one from a person [more...]

Date: 2008-06-05 16:23:57

Alternative Computer And IT Services By Outsourcing

The higher education institution that I work has this Information Technology (IT) Services unit ... services, and other software and hardware related support. There’s this constant focus on security ... at lower price. This year the chosen brand is Dell Vostro 3100. Helpdesk support is available [more...]

Date: 2008-10-25 11:50:49

NAPP

Before you even begin reading any further this is my disclaimer about this review ... but you also get discounts on a lot of software, hardware, hotels and more. As if it wasn’t it you also ... about photoshop or similar, you know you can ask the helpdesk or the forums and get many brilliant answers [more...]

Date: 2008-12-07 15:33:29

CCNA JOBS BANK OF AMERICA HYDERABAD

Job Title : Helpdesk Support - Analyst & Team Lead Experience : 1 - 3 Years Job Description : Responsible for monitoring threats to Bank of America’s network, infrastructure and software for vulnerabilities, mal-ware and supporting the Technical team to help resolve the threat The candidate [more...]

Date: 2008-12-10 22:42:47

How to Access Other Computers Remotely

There are so many of us who spend their time fixing family member’s PC on Thanksgiving or may be Christmas Eve. Helping them getting rid of unwanted software and viruses on phone can be really annoying because ... you can check out this useful software that allows you to display the screen of another computer on your own [more...]

Date: 2009-01-01 04:41:36

Wordpress Security - Or Should You REALLY Be Scared?

I was reading a Joe Vitale book today, where he talks about the power of fear in selling. No better example is in Wordpress security products ... of online software that ever existed (and only one step above a virus or worm). Or something ... on your site, and THAT is the problem program revealing things. Add that free helpdesk or forum [more...]

Date: 2008-12-03 10:17:53

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