Help for the Helpers

If you're in a job that involves supporting technology in any fashion, from web designer to CIO, then the odds are that you do help desk ... tech who comes to help them. But the most debilitating aspect of the work is that support techs don't ... , priority and problem. The software has to be able to grab additional information automatically [more...]

Date: 2009-01-08 03:07:38

Blog posts (3) | Videos (20)
 

Windows 7 Problem Steps Recorder: miracle tool

If you’ve ever offered technical support to other computer users, ... you get is a zipped MHTML report page which can be sent off directly to the help desk. The report page is where ... of a screen capture software. Think of it as an automated “Print Screen” plus a little monkey [more...]

Date: 2009-01-11 10:58:29

Another Great Windows 7 Feature

Another Great Windows 7 Feature If you’ve ever offered technical support to other computer users, ... MHTML report page which can be sent off directly to the help desk. The report page is where ... of a screen capture software. Think of it as an automated “Print Screen” plus a little monkey [more...]

Date: 2009-01-12 23:08:48

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