Managing Support Requests with the Novo Help Desk
voir la vidéoThe Novo Help Desk is a web based tracking system to manage and organize your requests. It is available as a stand alone solution, and is highly customizable by adding affordable modules, so you purchase only the tools you need. Available modules include: our robust Knowledge Base, Asset Management software, PC Inventory Tracking, Active Directory, Email to Ticket, and a powerful Workflow System. ... "help desk" request tracking novo [ go to Youtube.com ]
Time
: 6 min
41
Added
: 25/06/09 19:56
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Videos
(10)
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Blog posts
(4)
MS Access Helpdesk Ticketing Application
voir la vidéohttp://www.sellwindowsmedia.com/MS-Access-Software/MS-Access-Software.htm Computer Help Desk Software Manage And Support Your Computer Department Needs. MS Access ticket system handles user support calls, company inventory, contacts, orders, user training, library loans. Send email, create Outlook tasks and appointments. Print timely management report information on any function of the system. http://www.sellwindowsmedia.com/MS-Access-Software/MS-Access-Software.htm [ go to Youtube.com ]
Time
: 3 min
12
Added
: 01/01/08 14:16
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Knowledge Base Management by ZaZaChat Help Desk Software
voir la vidéoThis video shows basic features of ZaZaKnowledge - ZaZaChat Help Desk Software. ZaZaChat is not only Live Chat it is also Live Call, Support Ticket management, Knowledge management and full web analytics [ go to Youtube.com ]
Time
: 5 min
06
Added
: 19/03/09 02:45
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ADManager Plus Introduction
voir la vidéoADManager Plus is a web based Administrator and Help Desk software to help manage Active Directory users objects and Infrastructure in bulk and also generate granular reports on Active Directory.It is licensed based on number of Domains and number of Help Desk Technicians. [ go to Youtube.com ]
Time
: 8 min
31
Added
: 22/07/08 10:14
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Time Management For Internet Marketers
voir la vidéohttp://ThreePillarsHelpDesk.com is how Willie Crawford gets better control of his time and work flow. With 69,000+ emails in his Pegasus inbox and 19,000+ in Gmail, Willie shows how a helpdesk allows him to run a 7-figure business. [ go to Youtube.com ]
Time
: 9 min
54
Added
: 13/08/08 21:40
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BridgeTrak Help Desk Software - Search Tool
voir la vidéoBridgeSearch is a powerful "search engine tool" that integrates with the core help desk and tracking applications, BridgeTrak for Web and BridgeTrak for Windows. [ go to Youtube.com ]
Time
: 4 min
11
Added
: 11/09/07 20:36
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Confessions of a Customer Service Manager
voir la vidéoHow SupportCenter Plus helped Jeff twain to solve his Customer Support needs and problems. [ go to Youtube.com ]
Time
: 3 min
19
Added
: 29/12/08 07:13
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Autotask Service Level Management (Part 2)
voir la vidéoLearn about using Autotask software for IT service level management. Part 2 includes using, monitoring and reporting. [ go to Youtube.com ]
Time
: 9 min
18
Added
: 26/09/08 19:36
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Autotask Service Level Management (Part 1)
voir la vidéoLearn about using Autotask software for IT service level management. Part 1 includes setting up your SLA. [ go to Youtube.com ]
Time
: 8 min
17
Added
: 26/09/08 19:32
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Sinergia Help Desk Case life cycle
voir la vidéoThis video shows the life cycle of a claim , managed with the Sinergia help desk product. http://sinergia.sourceforge.net [ go to Youtube.com ]
Time
: 3 min
52
Added
: 17/03/07 01:34
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